Collections Clerk
Job Description
Collections Clerk
Our Client is looking for a meticulous and results-driven Collections Clerk to join their team in their newly renovated Vancouver office. This full-time, in-office role is perfect for someone with at least 3 years of experience who’s ready to take charge of managing overdue accounts, resolving payment discrepancies, and ensuring smooth cash flow operations. Alongside a modern workspace, you’ll enjoy competitive pay, professional development opportunities, and being part of a supportive team excited to grow in this fresh new space. If you’re looking for a role where your precision and people skills can shine, Our Client would love to meet you! Apply now.
Key Responsibilities
- Monitor and maintain a list of overdue accounts and outstanding balances.
- Prepare and send statements to customers.
- Review account activity to identify overdue payments and discrepancies.
- Contact customers via phone, email, or written correspondence to remind them of outstanding balances.
- Negotiate payment arrangements or settlements for overdue accounts.
- Address customer inquiries and resolve disputes related to unpaid debts.
- Maintain accurate records of all communications, payment arrangements, and transactions.
- Update account information, including payment history and any adjustments made.
- Prepare and maintain detailed reports on the status of accounts receivable.
- Verify the accuracy of payment information and follow up on missing or incorrect payments.
- Work with other departments to ensure proper handling of transactions.
- Collaborate with the finance department to ensure proper documentation and reconciliation of accounts.
- Discuss collections planning with lawyer/assistant.
- Assist in month-end or year-end financial reporting related to accounts receivable when requested.
- Ensure compliance with company policies and legal regulations related to collections and debt recovery.
- Initiate legal action (e.g., filing a claim) when necessary, following company procedures.
Qualifications
- College diploma.
- 3+ years prior experience in collections, preferably with a professional services organization.
- Strong verbal and written communication skills for dealing with customers and internal teams.
- Ability to accurately review financial records and detect discrepancies.
- Negotiation skills for payment plans and settlements.
- Strong organizational skills to manage multiple accounts and tasks in a timely manner.
- Familiarity with accounting software and proficiency in Microsoft Office Suite (Excel, Word).
- Problem-solving skills to resolve issues with customers regarding billing or payment disputes.
To apply, please forward your resume to Zaheeda Merali, Manager – Executive Search at zaheeda@cartelinc.com
