Office Support Clerk
Job Description
Office Support Clerk
Our Client, a well-established law, with decades of experience in the industry, is seeking an Office Support Clerk to join their practice. The ideal candidate will have a minimum of two years relevant experience in a law firm setting. As an Office Support Clerk, you will never be bored with a diverse range of administrative tasks that will keep you engaged and challenged! In addition to competitive benefits and perks, you’ll have the opportunity to work alongside supportive colleagues who are committed to your success. If you’re looking for a stimulating role, in an environment that fosters learning and professional support, apply now to be part of this dedicated team!
Key Responsibilities
- Greets clients and guests;
- Provides a professional, positive customer service experience to clients, guests and all internal firm members;
- Answers main switchboard and responds to queries professionally. Redirects telephone calls and messages to firm members;
- Responds to incoming email reception inquiries in a positive and professional manner;
- Resolves conflicts as they arise in a calm, professional manner.
- Takes care to see client/lawyer needs are met and acts in accordance with the firm values to provide excellent customer service at all times;
- Ensures courier packages are received and sent out as needed;
- Assists with bulk mailing as required;
- Maintains the reception area. Reviews guest seating area is tidy and presentable at all times;
- Closes reception at the end of day following regular daily procedures. Ensures the switchboard “out of office attendant” is “on”, the computer system is logged off and the reception desk is locked;
- Supports the Marketing group on an adhoc basis;
- Assists with scanning and e-filing various documents for firm members, expense reporting, and other administrative duties as required.
Qualifications
- Successful completion of a community college diploma in a business-related program
- Minimum 2 years’ experience working in a similar role, preferably in a law firm environment
- Proficiency in Microsoft Office (including Word, Outlook, Teams)
- Strong communication skills to help build relationships and provide excellent client service
- Able to exercise discretion and maintain confidentiality
- Possesses well-developed organizational and time management skills in order to manage changing priorities in order to meet deadlines
- Able to work well both independently, and within a team
- Operates with a high degree of accuracy and strong attention to detail
- Shows good judgment and respond well to constructive feedback.
How to Apply: To apply, please forward your resume to Sabrina at sabrina@cartelinc.com