Our highly recognized firm is looking to hire a daytime Document Services Group Supervisor. The ideal candidate will have excellent leadership, interpersonal and experience working in a supervisory position. With virtually no turnover and exceptional morale, there’s seldom an opportunity here! Apply today for consideration.

Salary: $65K - $70K

Primary Duties Include

• Managing the intake process for all document production and document support requests including assessing, prioritizing and coordinating work for completion and ensuring timely word processing services, etc.
• Ensuring the quality and accuracy of completed work meets the standards expected by the DSG clients
• Acting and working as a member and liaison between DSG and its clients
• Supervising and directing all functional day-to-day activities
• Monitoring and managing performance of direct reports
• Providing coaching to staff
• Supervising and motivating all staff including direct responsibility for performance management, development and training
• Participating in the hiring of new employees including assisting the Manager, NAT DSG with recruitment, screening, selection and orientation
• Assessing the skill level of staff and, where necessary, identifying training required
• Creating training material/documentation for staff
• Developing style sheets, designing macros and templates, and mastering new presentation/word processing software, as needed
• Working with other DSG Supervisors and Manager, NAT DSG to ensure information is shared from one shift to another
• Conducting and attending Document Services management meetings as needed
• Other general duties as required

• Minimum 5+ years of experience in a document production role and experience in a supervisory position
• College diploma (office administration, legal specialization or related field)
• Highly developed problem solving, decision making, conflict management, etc.
• Works well under pressure and adjusts to changing needs of the Firm
• Proven ability to multitask while demonstrating composure and the ability to handle stress and tight timelines
• Excellent interpersonal skills and telephone manners
• Fluency in French would be considered an asset
• Excellent transcription, spelling, proof-reading and editing skills; well organized, with meticulous attention to detail
• Ability to transfer knowledge in an efficient, pleasant and effective way
• Capability to adapt to different work schedules (week, weekends and statutory holidays where applicable)